Ver. 1.0.4. Document last updated 26th February 2018
The Sticker Factory Ltd. respect your preferences concerning the treatment of Personal Information that we may collect. This Policy lets you know how we collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected.
Personal and other information we collect
Through your interaction with The Sticker Factory Ltd using our website, blog, phone or fax we may collect Personal Information, which is information that identifies an individual or relates to an identifiable individual. Personal Information may include, but is not limited to:
- Your name and physical address, email addresses, and telephone numbers
- Behavioural or demographic attributes, when tied to personal identifiers
- Past transactional behaviour on our website
- Information obtained from third parties on your interests
- Information about your company such as the name, size and location of your company and your role within the company (where applicable)
The Sticker Factory may also collect Other Information through your interaction with and use of other websites, which does not reveal your specific identity or does not directly relate to an individual. Other Information may include, but is not limited to:
- Unique IDs such as a cookie placed on your computer, mobile or device IDs
- Internet Protocol address ("IP address") and information derived from your IP address such as your geographic location
- Information about your devices such as information contained in HTTP Headers (defined below) or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of "apps" on your mobile devices, screen resolution, and your preferred language
- Behavioural data about your usage of the Channels, such as webpages clicked, websites and content areas visited, date and time of activities
The web search you used to locate and navigate to the Channels
In some instances, we may combine Other Information with Personal Information, such as deriving geographical location from your IP address and combining behavioural data about your usage of our website with your name. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information.
How we use information
The Sticker Factory Ltd. does not share information with third parties. However, we do use third parties in the running of our business.
Engage in Transactions. The Sticker Factory Ltd. may use Personal Information to engage in transactions with you.
Process Transactions. The Sticker Factory Ltd. may use Personal Information along with financial, credit card, and payment information, to process your transactions.
Tailor Marketing to Your Needs. The Sticker Factory Ltd. may use your Personal Information and Other Information to notify you about new products and to advertise The Sticker Factory’s products and services in accordance with this Policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your Personal Information. Please refer to the "Registration and Privacy Choices" section below for opt-out options.
Respond to Your Requests. The Sticker Factory Ltd. may also use Personal Information in order to respond directly to your information requests (including newsletter registrations or other specific requests) or other enquiries.
Post Testimonials. We post testimonials and product reviews on our Website that that do not contain detailed Personal Information. We may take testimonials and product reviews from a range of sources. Detailed information, such as full names and email addresses, are not used when displaying testimonials or product reviews. Should you choose to write a product review on our website please follow the instructions on the form. If you wish to update or delete your testimonial, please email us at firstname.lastname@example.org and be sure to include your name, testimonial location, and contact information.
Select Content, Improve Quality and Facilitate Use of the Channels. The Sticker Factory Ltd. may use your Personal Information to help create and personalise content on our Website, facilitate your use of the Website (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve quality, track marketing campaign responsiveness (including online advertising and e-mail marketing), and evaluate page response rates.
Improve Products, Services, and Experiences. The Sticker Factory Ltd. may use your Personal Information to evaluate and improve our products, services, marketing, and customer relationships.
Comply with Legal Requirements and Corporate Transactions. The Sticker Factory Ltd. may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes; (d) to enforce our terms and conditions; and (e) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.
Direct Interactions: From your use of and interaction with us through the Website, submission of registrations and forms, or sales inquiries and transactions.
Publicly Available Data / Data from Third Parties: Data from Automated Interactions on non-Sticker Factory websites, or other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing opt-in lists, or data aggregators.
Automated Interactions: From the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels, or widgets, buttons and tools.
Although The Sticker Factory’s use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about The Sticker Factory Ltd. current approach to information collected from Automated Interactions.
Electronic Communications Protocols: As is true when you visit most websites and apps, The Sticker Factory Ltd. may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type or device type), your IP address (which may identify your general geographic location or company), and date and time.
The Sticker Factory Ltd. may also automatically receive and record information about your interaction with our Website, such as clickstream information (when each Sticker Factory webpage was visited and how much time was spent on the page), how often you access the Website, performance data, aggregate usage, or general geo-location data.
Cookies: The Sticker Factory Ltd. hosted server will query your browser to see if there are "cookies" previously set by our website. A cookie is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser. Cookies may collect information, including a unique identifier, user preferences, profile information, membership information, and general usage and volume statistical information. Cookies may also be used to collect individualised website use data, provide electronic personalisation, or conduct and measure the effectiveness of advertising in accordance with this Policy. Some cookies may remain on users' computers after they leave the website. While the majority are set to expire within 1-24 months of your last visit to the website that set the cookie, others may not expire because of their nature, like cookies that remember opt-out preferences.
Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site, and disabling them may degrade your experience and interfere with website features and customisations.
The Sticker Factory Ltd. may engage one or more third party service providers to track and analyse both individualised usage and volume statistical information from interactions with our website. The service provider(s) may set cookies on behalf of The Sticker Factory Ltd. The Sticker Factory Ltd. also uses other third party cookies to provide advertising and personalisation services in accordance with this Policy, and to track the performance of The Sticker Factory Ltd. advertisements utilising e-mail marketing.
Managing Cookie Preferences: You may access or change your cookie preferences at any time using your browser settings. Please see the "Cookies and Do Not Track" section below for opt-out options.
Flash Cookies: We may use Flash cookies, also known as "local shared objects," on our Website that employ Flash technology. Flash cookies are used to remember the site's settings to personalise the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. You can prevent Flash cookies from being placed by visiting the Adobe Website Storage Settings. Alternatively you can download free software to manage Flash Cookies.
Embedded URLs: The Sticker Factory Ltd. may use a tracking technique that employs embedded URLs to allow use of our website without cookies. Embedded URLs allow limited information to The Sticker Factory website, but are not associated with Personal Information and are not used beyond the session.
Embedded Pixels and Similar Technologies: On the website and third party social media and advertising channels, The Sticker Factory Ltd. may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits) and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the e-mail or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient's e-mail address.
The pixel technology used on our website, social media and advertising channels enable the synchronisation of internal unique identifiers between The Sticker Factory Ltd. and our third party partners to facilitate interest-based advertising. The social media and advertising channels we use include, but are not limited to, Google, Facebook, Pinterest and Twitter. Please see the "Cookies and Do Not Track" section below for opt-out options.
Physical Location: We may collect the physical location of your device for purposes consistent with this Policy, such as to provide you with personalised location-based services or content. In some instances, you may be permitted to allow or deny such use of your device's location, but if you choose to deny such use, we may not be able to provide you with the applicable personalised services or content.
Registration and Privacy Choices
The Sticker Factory Ltd. allows you to establish an online registration profile for marketing communications at https://thestickerfactory.co.uk. You may use the profile to customise and control your preferences for receiving electronic information, including opting into (or out of) billing communication, newsletters, marketing, product updates and surveys. You can return to the registration profile at any time to change your elections or modify your profile at https://thestickerfactory.co.uk. Please login as usual and go to settings>email preferences to modify your preferences or you may contact us via telephone (01787 370950) or email email@example.com with your preferences.
The Sticker Factory Ltd. allows you to checkout as a ‘Guest Shopper’ at https://thestickerfactory.co.uk Should you choose to use this facility, we will capture personal information to allow us to process your order. This information will be stored on our system. You may receive communication from us after your purchase, there will be the option to manage the communication you receive via an ‘unsubscribe’ option in the email or you may contact us via telephone (01787 370950) or email firstname.lastname@example.org with your preferences.
E-mail Marketing. The Sticker Factory Ltd. enables you to opt out of marketing communications. You may opt out of e-mail marketing by modifying your online profile as described above or by using our general unsubscribe automated link that is included in Sticker Factory marketing e-mails or you may contact us via telephone (01787 370950) or email email@example.com with your preferences. If you have any problems using any of these opt-out mechanisms, please refer to “Access, Correction and Profile Updates” below.
Some non-marketing communications are not subject to general opt-out, such as sales transactions, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys.
Cookies and Do Not Track. The Sticker Factory Ltd. respects your right to block cookies that are not required to enable core site functionality. Our website does not offer automated processes for blocking cookies that we utilise. You are therefore responsible for this process. To block cookies on our website, manage your cookies via your browser’s cookie settings.
The following companies require you to select your interest-based advertising preferences directly on their websites: Facebook and Twitter. Please remember that if you delete your cookies, should you use a different browser or computer, you will need to set your cookies preferences again.
The Sticker Factory Ltd. respects your right to opt out of personalised (non-anonymised) website analytics. Please inform us in writing, by letter or email, of your preference and we will amend your information within 30 days of notification.
Third Party Lists. On occasion, The Sticker Factory Ltd. may use email addresses purchased from a third-party to send communications about Sticker Factory products. These lists, which are supplied and maintained by third parties, include users eligible under applicable law to receive e-mails from other companies such as The Sticker Factory Ltd. When we use such lists, the communications will include mechanisms to opt out of receiving Sticker Factory marketing communications. If you have trouble opting out, or if you wish to make us aware of any issues related to your email details having been legally purchased and supplied from a third-party mailing company, you may contact us us in writing, by letter or email. We will respond to your correspondence within 30 days detailing the course of action we have taken.
Information-Sharing Choices. There are limitations to opting out of sharing with third parties in the case where required by law.
Access, Correction, and Profile Updates
You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through the use of our website, or object to the use or processing of such Personal Information by us. You have the ability to update your Sticker Factory profile and related Personal Information at any time. If you have a registered account online to change this information, please login at https://thestickerfactory.co.uk and login to your account. If you do not have an online account or have purchased online as a ‘Guest Shopper’ please contact us by email or write to us as detailed below to update your Sticker Factory profile and related personal information.
If you have questions about your account, are having trouble accessing your account, or you have privacy concerns regarding access to or the correction of your Personal Information please contact us by email at firstname.lastname@example.org, or write to us at the following address:
The Sticker Factory Ltd.
Walnut Tree Lane
Suffolk CO10 1BD
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.
Retention and Deletion
The Sticker Factory Ltd. will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honour opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.
At the end of the retention period, The Sticker Factory Ltd. will delete your Personal Information in a manner designed to ensure that it cannot be reconstructed or read.
The Sticker Factory Ltd. places advertisements on third party electronic channels. Other Information, such as user community or implied or inferred interests, may be used in the selection of advertising to make sure that it has relevance to the user. Some ads may contain embedded pixels that may write and read cookies or return session connection information that allows advertisers to better determine how many individual users have interacted with the ad.
Cookie-based tools that allow you to opt-out of Interest Based Advertising prevent The Sticker Factory Ltd. and other participating advertising technology companies from serving interest-related ads to you on behalf of The Sticker Factory Ltd. They will only work on the Internet browser on which they are deposited, and they will only function only if your browser is set to accept third-party cookies. These cookie-based opt-out tools may not be as reliable where (e.g., certain mobile devices and operating systems) cookies are sometimes automatically disabled or removed. If you delete cookies, change browsers, computers or use another operating system, you will need to opt-out again.
The security of your Personal Information is very important to The Sticker Factory Ltd. We ensure that our cloud based systems, administered by Oracle, use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction.
In addition, The Sticker Factory Ltd. uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Information such as your credit card number on The Sticker Factory website, we encrypt it using EV secure socket layer (EV SSL) technology.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorised person and applicable law requires notification, The Sticker Factory Ltd. will notify you by e-mail or mail. The Sticker Factory Ltd. will give you notice promptly, consistent with the reasonable needs of law enforcement and/or The Sticker Factory Ltd. to determine the scope of the breach and to investigate and restore the integrity of the data system.
We ask that you not send us, and you not share any sensitive Personal Information (including, but not limited to: government-issued or financial account numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).
As a company focused on serving the needs of teachers, hospitals and businesses, the Sticker Factory’s website and other channels are not directed to minors and The Sticker Factory Ltd. does not promote or market its services to minors. If you believe that we have mistakenly or unintentionally collected Personal Information of a minor through our website or our social media channels without appropriate consent, please notify us in writing by email or letter so that we may immediately delete the information from our servers and make any other necessary corrections. Additionally, email or write to request removal of content or information that was posted to our website or social media channels when the registered user was under the age of 18. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
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