The Sticker Factory Return Policy
The Sticker Factory has a no quibble return policy. You can return unused/ faulty items within 30 days of receiving your goods and we will replace the goods or refund your order in full, or refund the item/s sent back if you are not returning the whole order (excludes customised items unless faulty). Faulty customised items will be replaced or refunded.
Once we receive your return:
- Refunds will be issued within 1 - 3 working days to your original payment method.
- Standard items will be re-sent within 1 - 3 working days.
- Customised items will be re-sent within 5 - 10 working days.
Please ensure you include your order number with your return.
Please email firstname.lastname@example.org or call +44(0)1787 370950 with your order number to let us know about your return to allow us to deal with it quickly and efficiently.
Our freepost returns address is: The Sticker Factory, FREEPOST ANG 11627, Sudbury CO10 1BR.