Delivery Times and Charges
Delivery times - Royal Mail
We aim to process and dispatch within 1-2 working days of your order being confirmed. Orders are sent by Royal Mail first class post. Customised products take a little longer - see below.
UK Tracked and Signed Orders
Orders of £150 (incl. VAT) or more are automatically sent via a tracked and signed for service. You can also pay more for a tracked and signed service for orders under this value, but please note this is not a guaranteed next day delivery service from date of order, it is tracked and signed from date of dispatch. Depending on the nature of your order we cannot guarantee a same day dispatch (for example if your order includes customised items). If you require your order urgently please call us and we will do our very best to accommodate.
Orders of customised products
Customised stamps are usually dispatched within 5-10 working days of order being confirmed. Other custom items are usually dispatched within 2-4 working days of order confirmation. If your order includes both customised and non customised products we’ll send everything together.
Maximum delivery time
Please note that for all UK orders we have a maximum delivery time of 28 working days, however they usually arrive much quicker than this (see above).
Postage and packaging for online orders
For UK orders there is a postage fee of £2.00 (incl. VAT) on all orders under £30 (incl. VAT). Postage is free for all UK orders of £30 (incl. VAT) and over.
Postage and packaging for non-web orders
For UK orders there is a postage fee of £2.00 (incl. VAT) on all orders under £30 (incl. VAT). Postage is free for all UK orders £30 (incl. VAT) and over.
Non UK orders
We send orders anywhere in the world! Postage charges for all orders to destinations outside the UK are calculated at time of order. Delivery times vary to those above, please allow 1 - 4 weeks for delivery from date of dispatch. All orders with a total value of under £125 (excl. VAT) will be sent via Royal Mail. Orders will a total value of £125 (excl. VAT) or more will be sent via a tracked and signed service. If your order total is under £125 (excl. VAT) and you require it to be tracked and signed, please contact us as we will need to price this separately.
No quibble returns policy
The Sticker Factory has a no quibble return policy. You can return unused/ faulty items within 30 days of receiving your goods and we will replace the goods or refund your order in full, or refund the item/s sent back if you are not returning the whole order (excludes customised items unless faulty). Faulty customised items will be replaced or refunded.
Once we receive your return:
- Refunds will be issued within 1 - 3 working days to your original payment method.
- Standard items will be re-sent within 1 - 3 working days.
- Customised items will be re-sent within 5 - 10 working days.
Please ensure you include your order number with your return.
Please email firstname.lastname@example.org or call +44(0)1787 370950 with your order number to let us know about your return to allow us to deal with it quickly and efficiently.
Our freepost returns address is: The Sticker Factory, FREEPOST ANG 11627, Sudbury CO10 1BR.
Card payments are processed by WorldPay. PayPal express payments are processed by PayPal.
Information for consumers
The above information, along with additional consumer information, is provided for our customers to download and store for future reference: The Sticker Factory Ltd Information for consumers PDF
Please do not hesitate to contact us if you have any queries or special requests. You can call us on +44 (0)1787 370950, or email email@example.com.